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24/7 in-house support

Get in touch with Traderscale

Whether you have a question about a challenge, need help with your account, or want to check on a payout, your message reaches a real person on our team.

Fastest

Live chat

The quickest way to get help. Open the chat widget in the corner of your screen and talk to our support team directly, any time.

Instant answers

Help Center

Challenge rules, platforms, and payout conditions are already answered in detail. Browse any time. No waiting required.

Open Help Center

Send us a message

Fill out the form and your message goes straight to our support inbox.

Choose files or drag them here (JPG, PNG or PDF, up to 5 files, max 5MB each)

Screenshots can help us resolve account, platform and technical issues faster.

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What happens next?

You'll receive confirmation that we've received your request. Our support team will reply to the email address you provided.

Support questions

Frequently asked questions

There are four official ways to reach us: live chat via the widget on this page (fastest), email to [email protected], the contact form above, or the Help Center for instant self-service answers.

Yes. Traderscale runs 24/7 in-house support. Live chat is the fastest way to reach the team at any time; email and contact form messages are answered by the same support team.

The support email is [email protected]. It is monitored by the same in-house team that runs live chat.

Use live chat for the fastest response, or email [email protected]. Include your account or challenge ID, the trading platform you use (MT5 or Match-Trader), and the date of your payout request so the team can locate it immediately.

Log in to your dashboard at hub.traderscale.com — your accounts and their IDs are listed there. If you cannot find it, contact support from your registered email address and the team can look it up for you.

First, confirm you are signing in at hub.traderscale.com with the email address you registered with, and try resetting your password from the sign-in page. If you still cannot get in, open live chat and message us from your registered email so we can verify and restore your access.

Use the contact form or live chat and include:
  • Your account or challenge ID
  • Your trading platform (MT5 or Match-Trader)
  • A description of the problem
  • The approximate time the issue occurred
  • A screenshot, if possible — the form above lets you attach one directly

Send a message through the form above and select Affiliate / Partnership as your topic, or email [email protected] mentioning "partnership" — your enquiry will be routed to the partnerships team.

Traderscale offers MetaTrader 5 (MT5) and Match-Trader. Customers from the United States can trade on the Match-Trader platform only.

Refund eligibility is set out in our Refund Policy. If you believe your purchase qualifies, contact support with your order details and the team will review it.

Comparing challenges before you buy?

Ask us anything first or browse the full rules and payout conditions in the Help Center and start when you're ready.

Start the Challenge Browse the Help Centre